RETURNS & TERMS

Thank you for your purchase. We hope you are happy with your gear. If you are not completely satisfied for any reason, you may return it to us for a refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked or brought back to the shop within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags, labels, and packaging attached. Paddles must be free of court marks and grip wear.

RETURN PROCESS

The fastest way to return an item is to bring it to the front desk at the Springdale Shop with your receipt. To return by mail, email us at returns@eastsidepaddleclub.com to obtain a Return Merchandise Authorization (RMA) number, then place the item securely in its original packaging with the return form provided and mail it to:

You are responsible for all return shipping charges. We strongly recommend using a trackable shipping method.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your refund or exchange. Please allow at least twenty-one (21) days from our receipt of your item for processing. Refunds may take 1–2 billing cycles to appear on your credit card statement, depending on your card issuer. We will notify you by email when your return has been processed. Member cash back earned on a returned order is reversed when the refund is issued.

EXCEPTIONS

For defective or damaged products, contact us at the details below to arrange a refund or exchange. Manufacturer warranties (for example, JOOLA's 12-month registered warranty) are handled with the brand; we are happy to help you file a claim at the shop counter.

QUESTIONS

If you have any questions concerning our return policy, contact us at (512) 294-2799 or returns@eastsidepaddleclub.com.